Unified agent desktop
One interface to drive all customer interactions & take control of operations
Bring it all together
The Foundever Unified Agent Desktop integrates seamlessly with your CRM and other applications, bringing data and channels under one easy-to-use desktop interface.
Empower your agents with an all-in-one solution that brings together best-in-class technologies.
reduced handling time
Net Promoter Score
How it works
Reduce the number of tools used
Eliminate unnecessary silos, disconnected conversations and eroding agent performance by enabling information exchange across every one of your communication or data channels.
Streamline handling time
Reduce agent effort with intelligent routing and advanced case management.
Engage with context
Get a full 360° customer view, with access to past interactions and events, while only displaying relevant and timely information on-screen for the agent to resolve inquiries efficiently
Stay on top of operations
Steer operations with end-to-end oversight. Take full control of your SLA obligations with real-time dashboards that allow you to administer and stay on top of your backlog.
Enable cost savings
Scale to fit your business needs through quick deployment and effortless integrations.
“I can configure 80% of the Foundever Unified Agent Desktop in-house and only need 20% of it custom developed. It’s an extremely powerful tool.”
Driving operational effectiveness
Improve customer satisfaction by ensuring that calls and messages are delivered in a timely and reliable manner.
360° customer view
Understand your customers’ needs, preferences and behaviors to provide more personalised and relevant experiences.
Advanced case management
Streamline the end-to-end lifecycle of your case management processes while improving efficiency and reducing the risk of delays
Know call outcomes and improve operations with a predefined shortlist that simplifies after-call work and cuts wrap-up times.
CTI screen pop
Provide agents with the information they need for faster, more personal communication.
Steer your activity in real-time with dashboards and supervision screens that are designed by operations and for operations.
Manage all channels in one place and be where your customers are.
Integration & automation
Integrate effortlessly with best-of-breed technologies or connect your systems with the power of intelligent automation.
- MS Dynamics
- and other external applications
Sign up for a demo today
See how our unified agent desktop can help you scale your customer service operations.