Customer experience in Government
More than ever, citizens expect an exceptional customer experience. They expect governments to provide the same fast, accessible, easy-to-use services they receive from their favorite brands. Our combination of CX expertise, commitment to security and transparency ensures Foundever™ is trusted by governments around the globe to deliver critical services for their citizens.
87%
of citizens feel great digital government CX would increase trust in government
81%
of citizens believe negative CX experiences decrease trust in government
60%
of citizens feel not enough is done in response to global challenges
$4B
is outsourced to global government CX management
Providing reliable, secure CX to citizens around the globe
Choosing the right outsourcing partner
8.8%
of government GDP is spent on outsourcing
A strong partnership to support the public
Governments face the twin challenges of fiscal responsibility and of delivering services for citizens that are on par with their connections with their preferred brands.
You need the right partner to leverage external expertise and insights and access the latest technologies and innovation, a partner that understands the scrutiny and responsibility that government agencies face. Foundever™ navigates this regulatory landscape and delivers exceptional customer experiences to citizens.
How we help
- Regulatory requirements and data security certification
- Government expertise delivering critical services
- Efficient solutions that leverage the latest digital technology
Transitioning to a digital CX in government
Over 60%
of governments will triple citizen digital services by 2023
Improve citizen-focused technologies
Rising expectations, uncertainty and disruption have placed more pressure on governments to advance their transition to digital government. Political leaders worldwide recognise the importance of digitalisation as central to the future of their nations.
Government agencies will have to implement major transformational changes. Changes that will help deliver better service at a lower cost. Effective digital public services, or e-government, can lead to greater efficiency and savings for governments and businesses, increased transparency and improve citizen trust and satisfaction.
How we help
- Reduce the amount of effort required by citizens to engage with government agencies
- Increase direct engagement with the government
- Streamline experiences that involve multiple agencies
Related Certifications
CX in government to connect, communicate and collaborate
The quality of services provided to citizens and how their needs are met are constantly being measured. With our help, you’ll connect, communicate and collaborate with your citizens and build trust while also generating cost and efficiency benefits.
9M
amazing customer experiences delivered every day
170K
associates across the globe
+750
partner brands
+60
languages supported
Types of services or lines of business
Citizen support
- Back office
- Self-service
- Technical support
- Emergency and disaster support
- Vaccine support