Intelligent automation

Accelerate automation & create scale

Intelligent Automation hands you the CX advantage

Foundever Intelligent Automation turbocharges agents and systems by equipping teams with predictive, assistive and autonomous technologies that work hand-in-hand with staff, systems and processes.

  • Boost productivity by eliminating repetitive and time-consuming tasks.
  • Accelerate task completion, raise quality and increase efficiency.

$75M

average annual savings

18%

decrease in average handling time

11%

increase in first contact resolution

How it works

Speed up

Significantly reduce the number of actions an agent makes before, during and after a conversation.

Bring together

Consolidate and present information from multiple systems to your agents in one screen while ensuring secure connections without complex IT integrations.

Raise quality

Realise better accuracy and precision in customer service, increasing CSAT, eSAT and NPS scores.

Create cost savings

Complete manual and autonomous tasks more cost-effectively and return thousands of hours to operations.

Drive continuous value

Suggest next best actions and lower error rates to reduce processing times and enable employees to focus on tasks that bring the greatest value to the customer experience.

Delivering significant, long-term value for clients

Our team combines 100 experts and 40 years of experience in automation and contact centres.

Back-office support

Automate processes and take care of back office duties at a pace and cadence that best fits your operational needs.

Data & compliance

Improve data protection and policy compliance by monitoring and managing access to sensitive data.

Analytics & AI

Combine advanced analytics and AI to improve decision-making and solve business problems.

Breadth of expertise

Industry-defining automation platforms UiPath, Blue Prism, Automation Anywhere and Pegasystems are all part of the Foundever technology ecosystem.

1M

production hours saved by +200 clients annually

GSA Award for Corporate Response to COVID-19 with Lloyds Banking Group

GSA Award for Automation Project of the Year with Royal Mail

Book a meeting with our experts

Discover how our Intelligent Automation solution can help you boost workforce productivity.

Insights

UK Banking Regulation
Blog
How analytics can support firms through the evolution of digital regulation
How Foundever can help you use analytics to meet UK regulation
Blog
Centring the customer experience: Understanding customer behaviour to ensure better customer outcomes
In today’s climate, impacted by the current cost-of-living crisis a growing number of vulnerable customers,…
Blog
Without outsourcing, rising business costs risk crippling your company
Unless you start considering the benefits of offshoring elements of your customer experience, you risk…
Blog
The electric vehicle CX challenge: consumers who go green shouldn’t end up seeing red
Customers know what they’re buying, but do they know what they’re buying into?
Blog
Are Your Vulnerable Customers Getting Enough Support?
Fuel bills are rising at an unprecedented rate. Discussions about fuel poverty and the Cost…
Blog
Now or Never: Facing the Dangers of Complacency in the Travel and Tourism Industry
The travel industry continues to face major challenges. Organisations need to empower their CX teams…
|
Blog
Is the EV revolution at risk? Supply chain delays risk halting EV uptake
The demand for Electric Vehicles is on the rise and in challenging times manufacturers who…
Blog
Which Technologies Really Deliver the Best Consumer Experience for Manufacturers?
Manufacturers that see technology as something that is simply bolted onto existing operations to solve…
|
Blog
5 Steps Manufacturers Can Take for Building Long-Term Customer Relationships
By focusing on understanding who their target audience is and using that knowledge to reimagine…
Blog
Delivering the Best Customer Experience from Anywhere
Work from home became the norm at the beginning of the COVID-19 pandemic. Nearly two…