Intelligent automation
Accelerate automation & create scale
Intelligent Automation hands you the CX advantage
Foundever Intelligent Automation turbocharges agents and systems by equipping teams with predictive, assistive and autonomous technologies that work hand-in-hand with staff, systems and processes.
- Boost productivity by eliminating repetitive and time-consuming tasks.
- Accelerate task completion, raise quality and increase efficiency.
$75M
average annual savings
18%
decrease in average handling time
11%
increase in first contact resolution
How it works
Speed up
Significantly reduce the number of actions an agent makes before, during and after a conversation.
Bring together
Consolidate and present information from multiple systems to your agents in one screen while ensuring secure connections without complex IT integrations.
Raise quality
Realise better accuracy and precision in customer service, increasing CSAT, eSAT and NPS scores.
Create cost savings
Complete manual and autonomous tasks more cost-effectively and return thousands of hours to operations.
Drive continuous value
Suggest next best actions and lower error rates to reduce processing times and enable employees to focus on tasks that bring the greatest value to the customer experience.
Delivering significant, long-term value for clients
Our team combines 100 experts and 40 years of experience in automation and contact centres.
Back-office support
Automate processes and take care of back office duties at a pace and cadence that best fits your operational needs.
Data & compliance
Improve data protection and policy compliance by monitoring and managing access to sensitive data.
Analytics & AI
Combine advanced analytics and AI to improve decision-making and solve business problems.
Breadth of expertise
Industry-defining automation platforms UiPath, Blue Prism, Automation Anywhere and Pegasystems are all part of the Foundever technology ecosystem.
1M
production hours saved by +200 clients annually
GSA Award for Corporate Response to COVID-19 with Lloyds Banking Group
GSA Award for Automation Project of the Year with Royal Mail
Book a meeting with our experts
Discover how our Intelligent Automation solution can help you boost workforce productivity.
Insights
