Sales & retention
Elevate your growth strategy
Deliver growth through deeper customer connections
Combine a fully omnichannel approach to customer sales and retention to turn every customer conversation into an opportunity to build brand loyalty and increase customer lifetime value.
+30,000
associates supporting Sales & Retention
+35
languages supported
+41%
better sales conversion
+30
years’ experience supporting sales and retention programs
How it works
With customer success top of mind, we attract, train, coach and motivate top talent with the tools for the best sales results, whether communicating directly to customers, or in a business-to-business model.
Growth in any channel
Implement successful sales and retention programs across your omnichannel strategy, whether voice or chat, or supported by intelligent sales bots for efficient and scalable results.
Adapted to your needs
Inbound or outbound, supporting both business-to-consumer (B2C) and business-to-business (B2B) programs for all major verticals, you can ensure your sales and retention programs deliver sustainable growth while staying compliant with the regulatory demands of your industry.
Scale as your sales strategy demands
Attract, hire and train the best sales talent to respond to the needs of your sales program with onboarding processes proven to reduce the learning curve to proficiency.
Data to drive compliant growth
Harness insightful data to support customer segmentation, enhance skills and bring clarity to key performance metrics. This data includes the best time to call and customer personas to drive conversion, retention rates and mitigate fraud risk.
Why Foundever™
Combine engagement, scalability and performance, wherever your teams are connected.
Global sales expertise and processes
Global sales expertise and processesFoundever combines proven sales practices and fully customisable training modules available in multiple languages to support and guide sales talent at every stage of the customer journey.
Data intelligence to grow your sales program
Data intelligence to grow your sales programWith Foundever leadership in AI and Analytics, our ability to understand your customers and their behaviors gives you the insight to develop and grow your revenue. Powered by predictive insights, our sales and customer retention programs help you increase your customers’ lifetime value.
Equipping teams with the tools for success
Equipping teams with the tools for successDrive conversion and revenue growth by equipping your sales and retention teams with Foundever solutions. Our offering includes a unified agent desktop platform to ensure your sales and retention teams have the customer data they need to deliver, through AI-enabled agent assist technology to recommend the next-best action.
Cultural affinity ensures connection in every conversation
Cultural affinity ensures connection in every conversationThe Foundever targeted recruitment processes in every region ensure your sales programs are supported by teams with the skills to succeed and the cultural affinity to connect with your customers in the languages you need.
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Insights
