Collections
Achieve measurable results in debt reduction
Accelerate the path to getting customer back on track
Our first party collections services are built around highly skilled teams of professionals supported by advanced artificial intelligence (AI) and interaction analytics to create a deeper understanding of your customers, delivering measurable results in bad debt reduction.
+2000
associates supporting collections roles
70%
reduction to operational costs
26%
improvement to cure rate
20%
improvement to Net Promoter Score (NPS)
How it works
Understand customer behavior
Classify customers based on behavior and risk level with advanced artificial intelligence (AI) technology, to deliver tailored collections paths which focus effort on the debt with the highest propensity for collection, driving efficiency, improving late-stage collections and causing bad debt to fall.
Optimise with data
Identify optimal time of day, treatment schedules and contact methods with detailed data analytics to make collections campaigns more efficient.
Maximise efficiency
Intelligently route early-stage collections customers to self-care channels and refocus your collections agents on mid-to-late-stage collections to optimise collections performance. At every stage of the process, collections agents are guided by on-screen alerts to support choosing the next-best action.
Improve compliance
Ensure effective, compliant collection processes with our collection experts. Combine knowledge of national, state and government-level regulations with speech analytics technology to quickly identify non-compliant language and correct disclaimer usage to improve quality and minimise compliance risk.
Why Foundever™
Our teams act as an extension of your business, delivering the brand experience your customers expect while working to reduce bad debt.
A smarter approach to collections
A smarter approach to collectionsThe proprietary collections solutions from Foundever combine AI and data analytics to identify customer sentiment and listen for flags, alerting agents to the most appropriate next step reducing escalations and increasing efficiency.
Customised collections training
Customised collections trainingCustomised training created by our award-winning training team combines microlearning, rich content and gamification, rapidly teaching the necessary soft skills as well as technical ability to perform in a collections role. This results in highly proficient collections agents able to reduce bad debt while also delivering a better CX to avoid unnecessary churn.
Analytics experience to ensure compliance
Analytics experience to ensure complianceRecognised as a global leader in AI and Analytics by ISG for three consecutive years, Foundever is uniquely positioned to deploy speech and text analytics solutions to rapidly drive performance and compliance within your collections program.
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Insights
