Speak your customers’ language
Building loyalty through cultural affinity
For global brands, being closer to customers – with true cultural affinity – is key to long-term loyalty. Ensure your CX strategy scales with your global growth in new markets, without the limitations of traditional in-country operating models.
multilingual hub locations across the globe
multilingual associates in our team
reduction in costs versus in-country support
“Catering to a broad geographic landscape across the EMEA region, with experience in multiple verticals, and supported by a large multi-lingual workforce has helped position Sitel Group as a Leader and a Star Performer on Everest Group’s Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022.”
How it works
Powered by our proven expertise in attracting, developing and retaining the best native talent, our multilingual customer support hubs deliver lower-cost, higher-quality solutions for consolidating your global customer experience (CX) strategy.
Culturally aligned talent
Attracting native and highly fluent (C2) talents to our team via both in-country and local hiring ensures that every conversation creates a quality connection that builds loyalty and value with your customers.
Bring your diverse language needs into a unified model, supported by global experts and dedicated multilingual operations teams aligned to your business goals.
Simplified & consistent
Delivering significant cost savings, opting for a multilingual customer support solution simplifies everything from vendor management to IT investment. You will provide the same, consistent service levels – no matter how your customers reach out and regardless of the language they speak.
Be where your customers need you via access to diverse CX talent on a global scale. Connecting your CX strategy to diverse language support to build CX solutions that can adapt as you grow.