CX strategy & design

Accelerate CX transformation & unlock the value of your investment

Reimagine your CX strategy to get ahead of the competition

Our experts design a tailored approach for each of our clients, deploying the right capabilities at the right time, backed by world-class expertise.

How it works

Discover & map

Understand the flow of information and customer interaction. Reimagine strategy, technology, people and process and identify enablers and disablers. Create hypotheses for change.

Design

Ideate and design the core initiatives and focus areas to enable your needs and strategic direction. Provide detailed cost and return modelling to ensure focus.

Sequence & mobilise

Identify and outline the pathway to delivery based on your organisation’s needs and programs. Re-ratify ROI based on delivery timeline. Mobilise any required delivery teams and proceed to execute plans.

Foundever brings a structured approach to drive impact

Value definition & realisation

Define and establish value for your organisation and customer base. Create structures and processes to grow and retain value throughout your organisation.

CX strategy & service design

Scale your support team globally by providing customised workspaces for your agents with the Establish the desired customer experience, developing the required processes and enabling technologies into a comprehensive plan to deliver outcome and defined benefits.

CX operating model design & implementation

Understand and implement change throughout your organisation, whether externally or internally driven, safeguard the organisational DNA. Conversely define, model and implement change effectively.

Customer journey mapping & process optimisation

Follow the voice of the customer and the voice of the process throughout your organisation, identifying opportunities for gain. Implement defined plans to meet tactical and strategic aims.

Book a meeting with our experts

Discover how our CX Strategy & Design solution can help you transform the customer experience and unlock the value of your operational teams.

Insights

UK Banking Regulation
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How analytics can support firms through the evolution of digital regulation
How Foundever can help you use analytics to meet UK regulation
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Centring the customer experience: Understanding customer behaviour to ensure better customer outcomes
In today’s climate, impacted by the current cost-of-living crisis a growing number of vulnerable customers,…
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Without outsourcing, rising business costs risk crippling your company
Unless you start considering the benefits of offshoring elements of your customer experience, you risk…
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The electric vehicle CX challenge: consumers who go green shouldn’t end up seeing red
Customers know what they’re buying, but do they know what they’re buying into?
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Are Your Vulnerable Customers Getting Enough Support?
Fuel bills are rising at an unprecedented rate. Discussions about fuel poverty and the Cost…
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Now or Never: Facing the Dangers of Complacency in the Travel and Tourism Industry
The travel industry continues to face major challenges. Organisations need to empower their CX teams…
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Is the EV revolution at risk? Supply chain delays risk halting EV uptake
The demand for Electric Vehicles is on the rise and in challenging times manufacturers who…
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Which Technologies Really Deliver the Best Consumer Experience for Manufacturers?
Manufacturers that see technology as something that is simply bolted onto existing operations to solve…
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5 Steps Manufacturers Can Take for Building Long-Term Customer Relationships
By focusing on understanding who their target audience is and using that knowledge to reimagine…
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Delivering the Best Customer Experience from Anywhere
Work from home became the norm at the beginning of the COVID-19 pandemic. Nearly two…