CX strategy & design
Accelerate CX transformation & unlock the value of your investment
Reimagine your CX strategy to get ahead of the competition
Our experts design a tailored approach for each of our clients, deploying the right capabilities at the right time, backed by world-class expertise.
How it works
Discover & map
Understand the flow of information and customer interaction. Reimagine strategy, technology, people and process and identify enablers and disablers. Create hypotheses for change.
Design
Ideate and design the core initiatives and focus areas to enable your needs and strategic direction. Provide detailed cost and return modelling to ensure focus.
Sequence & mobilise
Identify and outline the pathway to delivery based on your organisation’s needs and programs. Re-ratify ROI based on delivery timeline. Mobilise any required delivery teams and proceed to execute plans.
Foundever brings a structured approach to drive impact
Value definition & realisation
Define and establish value for your organisation and customer base. Create structures and processes to grow and retain value throughout your organisation.
CX strategy & service design
Scale your support team globally by providing customised workspaces for your agents with the Establish the desired customer experience, developing the required processes and enabling technologies into a comprehensive plan to deliver outcome and defined benefits.
CX operating model design & implementation
Understand and implement change throughout your organisation, whether externally or internally driven, safeguard the organisational DNA. Conversely define, model and implement change effectively.
Customer journey mapping & process optimisation
Follow the voice of the customer and the voice of the process throughout your organisation, identifying opportunities for gain. Implement defined plans to meet tactical and strategic aims.
Book a meeting with our experts
Discover how our CX Strategy & Design solution can help you transform the customer experience and unlock the value of your operational teams.
Insights
