CX in the travel & hospitality industry
Service has always been the centrepiece of the travel and hospitality industry. As the demands of travelers continue to increase, it’s more important than ever to meet them wherever they are.
From the moment your guests start planning their trip until they share the highlights on social media, we’re right there with you, making sure the experience is exceptional. Flexible solutions from Foundever™ will simplify the delivery of your CX services and build customer trust and loyalty.
of consumers purchase based on CX
of hotel bookings have no human interaction
of mobile hotel bookings occur 24 hours before check-in
of consumers rate CX as the most important purchase decision factor
The customer journey
We deliver 9 million amazing customer experiences every day
Give your customer journey an upgrade. Offer travelers VIP-level support that makes every trip one to write home about. Our teams provide personalised experiences from planning to post-travel stages that increase booking values, resolution rates and customer satisfaction while reducing operating costs.
associates across the globe
travel and hospitality brands supported