COVENTRY, U.K. — 9 September 2021 — Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce it has been named a finalist across 10 categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 as it marks the 21st year of the competition.
Sitel Group is delighted to have been accredited so widely in the ECCCAs 21st year, with the competition being the longest-running and largest awards programme in the customer contact industry, which recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Sitel Group is a leader in the global customer experience sector, offering a wide range of products and solutions for its more than 700 customers and delivers more than 8 million experiences every day. After a thorough judging process, the company’s innovation within the CX industry has been recognised in a range of categories, including:
- Most Effective Management of Peak Demand – John Lewis & Sitel® UK&I
- Best Outsourcing Partnership – John Lewis Partnership & Sitel® UK&I
- Best Supporting Team Sitel – Sitel® Portugal
- Best Flexible Working Approach – Virgin Media Sitel® UK&I
- Great Place To Work – Sitel® Serbia
- Best Health and Wellbeing Programme – SitelFit
- Best New Contact Centre – Sitel® Greece
- Best Multi-Lingual Contact Centre – Sitel® Portugal
- Outsourced Contact Centre of the Year – Vivino & Sitel® Portugal
- Best Pan European Contact Centre – Sitel® Portugal & Sitel® Greece
“We are delighted to have been named finalists across 10 categories in the most prestigious awards in the customer experience industry in Europe,” said Olivier Camino, Global COO at Sitel Group. “As we have throughout our 25-year journey, we strive to provide innovative solutions to enhance the CX journey for our customers. Additionally, we recognise that the employee experience is the customer experience – and it continues to be fundamental to the company’s mission to continue to support our employees, particularly in such a turbulent time for us all. I’m proud that for another year the ECCCSAs have recognised these efforts.”
Learn more about the ECCCSAs here.
About Sitel Group®
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.