MIAMI – February 17, 2021 – Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced that it has been recognised on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 15th consecutive year that Sitel Group has been recognised as a leading outsourcing service provider and advisor by IAOP.
“Delivering meaningful experiences on behalf of our customers is our No. 1 priority, and we’re proud to be recognised as a leader in global outsourcing for the fifteenth year,” said Martin Wilkinson-Brown, Chief Marketing Officer, Sitel Group. “The challenges of the past 12 months have both accelerated and further highlighted the importance of innovation and evolution in meeting customer needs. We’re thrilled to see our ever-evolving solutions continue to be awarded among the top players in the industry.”
Sitel Group, which has over 90,000 global employees across 29 countries, brings people, data and technology together to create compelling experiences for customers across industries including healthcare, retail, finance, insurance, telecommunications, travel, hospitality and more. Companies rely on Sitel Group to provide personalized and forward-thinking solutions to stay ahead of customer expectations and drive loyalty, advocacy and confidence.
The 2021 Global Outsourcing 100 recognises the world’s best outsourcing service providers and advisors. This list is based on applications received; judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organisations.
“Now, more than ever, outsourcing end-users need to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO. “It is great recognition being named to The Global Outsourcing 100. Given the strong, global competition, Sitel Group should be proud of achieving excellence in the field.”
For more information about the IAOP Global Outsourcing 100 list, visit www.IAOP.org.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centres and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
IAOP® is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organisational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organisation to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.