MIAMI — November 16, 2021 — Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced that it has been named a Top Partner of the Year at the LISTEN 2021 Awards by CallMiner, the leading provider of conversation analytics..
The 2021 LISTEN Awards Top Partner of the Year was revealed during CallMiner’s LISTEN 2021 annual customer conference, which featured over 1,000 virtual attendees, 20 sessions and demos and close to 50 speakers over two days. Sitel Group was selected for its outstanding use of CallMiner’s platform to improve both the customer and employee experience while committing to true partnership.
“We are extremely honored to be named the Top Partner of the Year by CallMiner, as it truly solidifies our commitment to this partnership,” said Cris Kuehl, Global Head of Analytics & Insights, Sitel Group. “Combining CallMiner’s product team with our shared value of enhancing the customer experience has been extremely successful, and we look forward to continuing the improvement of customer and employee experiences through its innovative platform.”
CallMiner recognizes the commitment Sitel Group has made to collaboration, innovation and investment towards the partnership while focusing on customers’ experience and both Sitel Group and CallMiner’s corporate goals. Sitel Group and CallMiner continued their partnership during the pandemic as Sitel Group focused on growing their global footprint and leveraged the CallMiner platform to provide analysis and ROI across industries, verticals and use cases, including customer experience, Voice of the Employee and Voice of the Customer (VOC) and sales.
About Sitel Group®
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.