Self-Service content
Help your customers help themselves with interactive support content
Save costs by reducing call volumes and improving self-service rates
The Foundever Self-Service Content solution is designed to make the process of finding answers simple and effortless, ensuring your support pages are concise, intuitive and customised for your brand.
Create rapid high-volume content that can easily integrate with your current platforms, providing your teams with relevant and prompt support content across all digital channels.
85%
first contact resolution
53%
fewer calls to the contact centre
15%
decrease in customer churn
How it works
Create and optimise your content
Turn complex instructions into content that is engaging and easy to use, with personalisation that significantly impacts your KPIs.
Develop interactive self-service content
Bring your support content to life with step-by-step tutorials, installation assistants, troubleshooters, emulators and other interactive online tools.
Eliminate findability issues
Create a memorable and frictionless experience that improves self-service success rates, findability and quality of your traffic with advanced search engine optimisation (SEO) strategies.
Deliver consistent support content across all channels
Provide consistent support by integrating channels with a single CMS that manages all content in one place.
Scale your content
Adapt your current self-service content to a continuously changing environment during peak seasons, launch of new products and other events.
Captivating support content for customers and agents
Our team of UX/UI experts can easily create, edit, organise and publish content, ensuring it remains current and relevant to your needs.
Step-by-step tutorials
Design user-friendly, interactive instructions for an effortless and guided experience.
Emulators
Replace physical device samples with virtual emulators to enable users to explore and test their products.
Installation assistants & troubleshooters
Guide your customers through the most common installation and troubleshooter issues with flow-based, visual instructions.
Bill explainers
Provide interactive walkthroughs for your customers to understand all the components that make up the price of their bill.
Microsites and landing pages
Improve findability and usability with search engine optimised microsites and landing pages.
Content Management System
Leverage our built-in CMS to simplify the delivery of content – supported by a solid infrastructure with 99.9% uptime.
Channel integration
Consolidates customer and agent-facing interfaces to ensure consistency, accessibility and findability across all touchpoints.
Book a meeting with our experts
Discover how our Self-Service solution can help your customers and agents find the answers they need.
Insights
