Customer experience in Government

More than ever, citizens expect an exceptional customer experience. They expect governments to provide the same fast, accessible, easy-to-use services they receive from their favorite brands. Our combination of CX expertise, commitment to security and transparency ensures Foundever® is trusted by governments around the globe to deliver critical services for their citizens.

87%

of citizens feel great digital government CX would increase trust in government

81%

of citizens believe negative CX experiences decrease trust in government

60%

of citizens feel not enough is done in response to global challenges

$4B

is outsourced to global government CX management

Providing reliable, secure CX to citizens around the globe

Choosing the right outsourcing partner

8.8%

of government GDP is spent on outsourcing

A strong partnership to support the public

Governments face the twin challenges of fiscal responsibility and of delivering services for citizens that are on par with their connections with their preferred brands.

You need the right partner to leverage external expertise and insights and access to the latest technologies and innovation. Foundever® understands the scrutiny and responsibility that government agencies face. We know how to navigate this regulatory landscape and deliver exceptional customer experiences to citizens.

How we help

Regulatory requirements and data security certification
Government expertise delivering critical services
Efficient solutions that leverage the latest digital technology

Transforming to a digital CX in government

70%

of cities, globally, plan to prioritize using a digital platform over the next 5 years (Deloitte)

Improve citizen-focused technologies

Rising expectations, uncertainty and disruption have placed more pressure on governments to advance their transition to digital government. Political leaders worldwide recognise the importance of digitalisation as central to the future of their nations.

Government agencies will have to implement major transformational changes. Changes that will help deliver better service at a lower cost. Effective digital public services, or e-government, can lead to greater efficiency and savings for governments and businesses, increased transparency, and improved citizen trust and satisfaction.

How we help

Reduce the amount of effort required by citizens to engage with government agencies
Increase direct engagement with the government
Streamline experiences that involve multiple agencies

Related Certifications

PCI DSS

ISO 27001:2013 and ISO 27002:2013

SOC Type 1 and SOC Type 2

CX in government to connect, communicate and collaborate

The quality of services provided to citizens and how their needs are met are constantly being measured. With our help, you’ll connect, communicate and collaborate with your citizens and build trust while also generating cost and efficiency benefits.

amazing customer experiences delivered every day

150K

associates across the globe

+750

partner brands

+60

languages supported