Blog
CX as a growth engine for technology brands
From churn prevention to upselling, AI-powered CX as a growth...
Blog
Many happy returns: How online retailers can enhance their CX with the right return policy
A well-crafted retail return policy is crucial for developing customer...
Blog
AI in government: Opportunities for innovation through private sector partnerships
Unlocking AI’s potential in the public sector necessitates a shift...
Blog
Retail readiness: How to ramp up support ahead of the holiday season
The holiday season brings major customer service challenges for retail...
Blog
Why customer experience needs to power the electric vehicle revolution
The only way to accelerate electric vehicle (EV) ownership into...
Blog
CX Everywhere: How to boost your contact centre results with a hybrid model
A hybrid contact centre model, combining both remote and in-person...
Blog
Your rebadging checklist: How to select the ideal partner
As a company leader, you’re continually tasked with balancing operational...
Blog
How outsourcing can help disruptive brands avoid common pitfalls
In a world where speed often trumps strategy, many disruptor...
Blog
Striking a balance: How to make BPO work for government and citizens
In recent years, the effectiveness of outsourcing in delivering public...
Blog
How to use GenAI to dial into customer needs for telecoms CX
GenAI has the power to transform your customer experience and...