Blog
Outsourcing customer experience: Key considerations for selecting the ideal delivery partner
How do you assess the current state of your customer...
Blog
Why your organisation needs to address bias and fairness in generative AI
Despite its potential to improve efficiencies and enhance business outcomes,...
Blog
The role of technology in customer service and multilingual support
Multilingual support in CX is necessary, but that doesn’t mean...
Blog
Telecoms CX: 5 ways to win customers in the race to retention
As tech giants barge into traditional telcos’ playground, competition has...
Blog
Getting ghosted? 5 ways to boost customer loyalty
Customer care has entered a new era — one where...
Blog
Why visionary brands are focused on customer experience
In every industry or sector, brands fall into one of...
Blog
Get the message: Why text-based channels are critical to modern customer experience
From social media messaging to in-app chat, text-based channels have...
Blog
B2B customer service: 5 proven strategies to drive success
What sets leading B2B (business-to-business) brands apart? A commitment to...
Blog
How a CCaaS solution could revolutionise your brand’s CX
A cost-effective, scalable alternative to the traditional approach of delivering...
Blog
Why customer-centricity is critical to future success in the automotive industry
In their haste to overcome immediate challenges, the automotive industry...