Awards & recognition
Greatest Impact of Artificial Intelligence (AI): Foundever & Zenarate AI onboarding solution; Best BPO Partnership: Foundever & John Lewis & Partners; Best Supporting Team: Foundever Continuous Improvement centre of excellence (Multilingual region)
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Most Effective Learning & Development Programme: Foundever Serbia & Outsourced Contact Centre of the Year: Foundever UK
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best BPO Partnership: Foundever & Heathrow Airport & Best Pan-European Contact Centre Operation: Foundever & multinational medical devices and health care company
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best Multilingual Customer Service: Foundever & multinational medical devices and health care company & Most Effective Sales Approach: Foundever & Virgin Media O2
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
4-time winner at UKCCF Awards 2024
The UKCCF Awards celebrate excellence in customer service, team performance and innovation across the UK’s contact centre industry, recognising organisations that set the standard for best practices and leadership. Foundever received the following awards at the UK Contact Centre Forum Awards 2024: – Gold – Employee Engagement Strategy of the Year – Foundever UK – Gold – Best Use of Technology – EverGPT – Gold – Best Use of Technology – EverConnect – Highly Commended – Outsourcing Partnership of the Year – Foundever & John Lewis and Partners
Northern Contact Centre Awards 2024 ‘Outsourced Contact Centre of the Year’
Foundever was recognised as a winner for the second consecutive year for Outsourced Contact Centre of the Year at the Northern Contact Centre Awards, an annual event designed to honour the achievements of contact centres across the Northern region of the U.K. The awards spotlight outstanding contributions to customer service excellence, team performance and leadership within the contact centre industry, recognising those who lead by example and drive forward industry best practices.
2024 Generative AI Expo Product of the Year Award
Foundever EverGPT is integrated into EverConnect, the company’s global digital employee experience platform and intranet. Foundever EverGPT is a transformative AI tool integrated into the company’s daily workflows, providing employees with a secure, personal productivity assistant that enhances efficiency globally. It offers features like multilingual translation, data summarisation and input validation, significantly improving productivity and decision-making for employees. Since its launch (December 2023), EverGPT has garnered over 24,000 unique users, facilitating more than 89,000 conversations and saving over 9,000 hours of work (as of September 2024).
Leader in 2024 ISG Provider Lens™ Contact Center – Customer Experience Services Global Report
Foundever was named a Global Leader in the 2024 ISG Provider Lens™ Contact Center – CX Services Global Report across all quadrants: Intelligent Agent Experience, Intelligent CX and Digital Operations. This is the fifth consecutive year that the company has been named a Global Leader in this annual report. Foundever was named the Top Leader in Intelligent Agent Experience in the quadrant’s inaugural year and this year also marks the fourth continuous year that Foundever was named a continued Leader in the Digital Operations quadrant. For the fifth consecutive year, Foundever was named a Global Leader in Intelligent CX (AI & Analytics), and the Top Leader in the category for the second successive year. The Global Quadrant Reports measure the capabilities of numerous contact centre services, comparing the strengths, challenges and competitive differentiators of customer experience providers around the globe.
Frost & Sullivan’s 2024 Best Practice Award – European Customer Experience Management ‘Company of the Year’
Frost & Sullivan named Foundever as the 2024 Europe ‘Company of the Year’ in Customer Experience Management. This prestigious award highlights the company’s innovative approach to integrating artificial intelligence (AI) and automation into its CX operations, solidifying its position as a technology leader in the industry. Frost & Sullivan’s award celebrates the visionary innovation, market leadership and dedication shown by Foundever to delivering superior customer experiences.