Social media intelligence

Gain a deeper understanding of your customers

Increase brand loyalty with the right insights

Foundever Social Media Intelligence is a consultancy service enabling you to monitor, analyse, report and act on your online brand reputation. By combining listening technology with +20 years of digital expertise, our teams gather and transform data from your social media conversations into actionable insights.

80%

of social media data is not used to improve CX

49%

of brands are not leveraging social media intelligence

39%

of marketers struggle to demonstrate the value of social media

How it works

Gather

Monitor and search through millions of posts, comments and conversations that are relevant to your brand.

Categorise

Group conversations by sentiment and influence to gain insights into a particular topic or issue.

Analyse

Identify and analyse trends and patterns to better understand how your brand is perceived by customers.

Report & act

Leverage insightful reports to align objectives, optimise strategy and inform business decisions.

CAPABILITIES

Know what your customers want before they do

Market research

Better understand your consumers and their preferences. Track and anticipate your competition’s next moves by following trends and patterns within the market.

Brand monitoring

Stay up-to-date on what people are saying about your brand and respond to any negative or positive feedback in a timely manner.

Crisis management

Put strategies and tactics in place to handle customer complaints, negative reviews or major crises that can damage your organisation’s reputation and bottom line.