Your customers expect faster support, better experiences and a more seamless conversation across any channel — and meeting these expectations while adapting to the latest technologies can seem complex. As a recognised global leader in CX, we’ve made it our mission to help brands stay competitive and make it easier to adapt to the ever-evolving digital landscape.
At Foundever®, we integrate the best of both technology and people to deliver effective and remarkable customer experiences. And, as the capabilities of the technology continue to develop, we’re helping brands build CX solutions that realise the opportunities offered by generative AI.
How we help
When it comes to making the most of GenAI in your CX solution, where do you start and what will add the most value? Which technologies best suit your needs and are they secure?
When it comes to your next digital transformation, the most successful solution needs to be fully woven into your CX strategy across use cases — connecting digital tools and operational processes with conversational design and human talent.
Automate CX conversations
Facilitate more engaging and empathetic customer conversations via automation with GenAI and ensure scalable 24/7 customer support and quicker query resolutions.
Assist and augment human agents
Provide real-time information and suggestions during customer interactions with GenAI assistants and support agents in delivering improved accuracy and enhanced customer experiences.
Improve team productivity
Empower teams with GenAI tools to take care of routine and repetitive tasks and help them to concentrate on the most valuable aspects of customer support, improving overall productivity and effectiveness.
Enhance data insights and customer journeys
Collect and analyse customer interaction data more effectively with GenAI, gaining invaluable insights to refine and personalise customer journeys for better engagement and satisfaction.
Accelerate coaching and training
Quickly identify coaching needs and generate customised automated development and training plans for each agent, based on tenure, trend analysis and KPI performance.
Scale multilingual support
Automate up to 4,000 languages and dialects with the latest generative AI models available open source or through enterprise APIs across any channel.
“In the realm of customer experience, Foundever has distinguished itself with well-defined end-to-end CX capabilities. Foundever’s robust suite of AI and analytics solutions and their proficiency in leveraging them have redefined the customer experience, delivering tangible outcomes to clients. In Intelligent CX (AI & Analytics), Foundever has conquered this space with its highly differentiated offerings, but more importantly, because of its proven expertise provided at scale.”
Namratha Dharshan
Chief Business Leader and Principal Analyst, ISG ISG Provider Lens™ 2023 Customer Experience Services
Make GenAI work for your CX
While every solution is tailored to the unique needs of the customer journey, the next stage of digital transformation will integrate both human and machine around two key approaches: co-pilot and CX automation with AI agents.
Optimise CX with a co-pilot model
Empower CX talent with GenAI tools that improve productivity, accuracy and performance. From proactive insights and recommendations to automating repetitive tasks and simplifying interactions across tools, generative AI extends the effectiveness and capacity of human agents.
Augmenting and assisting agents with insights and suggestions
Automating repetitive tasks
Focusing human conversation where it matters most
Embrace a fully automated AI model
With GenAI directly supporting customer interactions, backed by human supervision, your CX strategy is equipped to deliver rapidly scalable and infinitely flexible conversational support, whenever needed.
AI completes the tasks of an agent — either partially or fully automating the conversation.
Human agents become AI supervisors and trainers ensuring consistency and continuous improvement.
Integrated with an AI ecosystem
We bring together our proprietary tech with the best-in-class tools in the market to deliver AI solutions that really make a difference.
Automate CX conversations
Assist and augment human agents
Improve team productivity
Enhance data insights and customer journeys
Accelerate coaching and training
Scale multilingual support
