Trust & safety

Ensure reliance and protection for your online brand

Defend your online presence and experiences

Connecting human expertise and digital-first solution design, our global network of experienced subject matter experts (SMEs), quality associates and moderators monitor and manage content across your online environments.

+20

years of content moderation experience

+60

languages supported

2.5M

content elements monitored monthly

99%

quality accuracy

How it works

Our effective trust and safety services are supported by a team of rules experts, performance and quality managers, trainers and experienced moderators.

Cultural Affinity

Ensure content moderation activities are delivered with cultural sensitivity and remain aligned to local compliance and context with the support of multilingual CX teams across our global footprint.

Build trust in every channel

Support all major global social engagement platforms and emerging channels including the Metaverse and Web3 to ensure your brand reputation is protected in user-generated content across all aspects of the online environment.

Monitor all types of content

From review of user-generated content to advertising moderation and regulatory/copyright compliance – review and action inappropriate, non-compliant and harmful uploads and ensure that rules and regulations are adhered to in comments, submissions and engagement on social networks, forums, chat rooms, websites and review sites.

Ensure security & fraud prevention

Quickly authenticate users, detect fraud and mitigate risk from unauthorised users and activities and promotion of counterfeit goods and services.

Why Foundever®

Combine engagement, scalability and performance, wherever your CX teams are connected.

A culture of care for content moderation

The heartbeat of our content moderation operations is our moderators. As such, our focus begins with our moderators; supporting overall wellness, engagement and providing an inclusive environment. At Foundever, the physical and mental wellness of our moderation teams is a continuously evolving process and is our primary focus in every trust and safety operation.

Wellbeing support

With wellness support, coaching and an open and ongoing dialog surrounding mental wellness, we proactively prepare moderators and provide real-time help and solutions – From additional breaks and job rotation to access to psychologist support and our wellbeing program, EverBetter, moderators are supported in all areas of physical, mental and emotional health.

Best practices built for trust & safety

Operational processes, from role-specific hiring profiles and onboarding modules through to ongoing coaching and engagement, ensure delivery of performance through appropriate support and development at every stage of the moderator journey.

Global insights to support your operation

We share our expertise from supporting content moderation across millions of content elements reviewed each month for some of the world’s largest brands to ensure your content moderation strategy is aligned to the leading best practices.

Technology to enable greater trust

Elevate your trust and safety operations with technology to automatically flag unsuitable content such as profanity or abusive language, flag content for auto-review across content types including image, video, audio and live streaming, and harness AI to identify hidden bias in content moderation activities.