London, UK – 28 October 2024 – Foundever®, a global leader in the customer experience (CX) industry, is proud to announce its win for ‘Outsourced Contact Centre of the Year’ at the North West Contact Centre Awards 2024.
The Northern Contact Centre Awards are a key annual event designed to honour the achievements of contact centres across the Northern region. The awards spotlight outstanding contributions to customer service excellence, team performance and leadership within the contact centre industry, recognising those who lead by example and drive forward industry best practices.
Foundever has been recognised as a winner for the second consecutive year for Outsourced Contact Centre of the Year. “We are incredibly proud of our Manchester team for their continued focus on delivering exceptional customer experiences,” said Karl Brough, General Manager of the UK & South Africa. “Winning Outsourced Contact Centre of the Year for the second year in a row highlights not just the hard work of our team but also their unwavering commitment to innovation and operational excellence. It’s a great honour to see their efforts acknowledged by the Northern Contact Centre Forum.”
The awards were announced at the Northern Contact Centre Awards Dinner on October 25, 2024.
Learn more about the Northern Contact Centre Awards here, and for more information about Foundever, visit foundever.com.
About Foundever®
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Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.