London, UK – 20 June 2025 – Foundever®, a global leader in the customer experience (CX) industry, is proud to announce it has received the following awards at the South West Contact Centre Forum Awards 2025:
- Outsourced Contact Centre of the Year – Foundever UK
- Greatest Impact of AI – EverGPT
- Best Transformation Programme – EverConnect
- Best Technology Partnership – Foundever & Kellanova
The South West Contact Centre Forum Awards celebrate excellence in contact centre performance across the region. As the benchmark of excellence in the customer service sector, these awards recognise individuals and companies that demonstrate outstanding dedication, innovation, and commitment to delivering exceptional customer service, quality assurance, and professional development.
“We’re incredibly proud to see Foundever UK recognised at this year’s South West Contact Centre Forum Awards,” said Karl Brough, General Manager of the UK & South Africa. “To win four awards showcases the energy, commitment and focus our teams bring every day. Whether it’s driving innovation, supporting each other, or going above and beyond for our clients and their customers, this recognition reflects the outstanding culture we’ve built and the impact it continues to have.”
A highlight of the evening was recognition across the programme’s key technology categories, including ‘Greatest Impact of AI’, ‘Best Transformation Programme’ and ‘Best Technology Partnership’. From AI innovation and enterprise-wide transformation to collaborative platform deployment, these wins reflect the breadth and impact of technology-led progress being delivered across CX operations. This was further reinforced by the award for ‘Outsourced Contact Centre of the Year’ – a testament to how advanced tools, strategic partnerships and empowered teams are enabling agile, human-centric customer experiences at scale.
The awards were announced at the South West Contact Centre Forum Awards Gala Dinner on June 19, 2025.
Learn more about the South West Contact Centre Forum Awards here, and for more information about Foundever, visit foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.