LONDON – 24 October 2025 – Foundever®, the next-generation service leader reinventing customer experience (CX), announced today that it has received the following awards at the Northern Contact Centre Awards 2025:
- Contact Centre of the Year – Foundever UK
- Best Outsourced Partnership – National Trust & Foundever
- Best Transformation Programme – EverConnect
- Most Effective Improvement Initiative – Customer Success Team
This is the third consecutive year Foundever has been recognised as a winner at the Northern Contact Centre Awards.
“We are incredibly proud of our team’s unwavering commitment to delivering exceptional customer experiences,” said Chris Halbard, CEO of Foundever. “Our achievements in innovation, collaboration and transformation highlight our ability to seamlessly integrate people, technology and data to reinvent CX operations. Being recognised by the Northern Contact Centre Forum is a tremendous honour and a testament to our pursuit of scalable, emotionally resonant and future-ready customer solutions.”
We are particularly thrilled to join the National Trust in celebrating winning the ‘Best Outsourced Partnership Award’. This win is a remarkable accomplishment within the first 12 months of working together, highlighting the positive impact the partnership has had on National Trust supporters.
“Our collaboration is founded on innovation, trust and people-first delivery,” notes Laura Illsley, Head of Supporter Services at the National Trust. “By combining our passion for outstanding supporter service with customer experience expertise, we’ve created something truly special. Our aim has been to establish a resilient, future-ready operation – empowering our colleagues, delighting supporters and delivering exceptional experiences, which have been enabled through our collaboration with Foundever.”
The Northern Contact Centre Awards are a key annual event designed to honour the achievements of contact centres across the Northern region. The awards spotlight outstanding contributions to customer service excellence, team performance and leadership within the contact centre industry, recognising those who lead by example and drive forward industry best practices.
The awards were announced at the Northern Contact Centre Awards Dinner on Thursday, 23 October 2025 in Manchester.
Learn more about the Northern Contact Centre Awards here, and for more information about Foundever, visit foundever.com.
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About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.
Media contact
Rebecca Sanders
media@foundever.com