London, UK – 14 August 2025 – Foundever®, a global leader in the customer experience (CX) industry, is proud to announce that it has been shortlisted as a 6-time finalist at the Northern Contact Centre Forum Awards 2025.
The Northern Contact Centre Forum Awards showcase the very best contact centre and CX achievements across the region. Widely regarded as the standard of excellence for the customer service industry, the awards honour individuals, teams and organisations who deliver exceptional experiences for customers.
Foundever has been recognised in the following categories:
- Best Outsourced Partnership – The National Trust & Foundever
- Best Technology Partnership – Kellanova & Foundever
- Greatest Impact of AI – EverGPT
- Most Effective Outsourced Improvement Initiative – Foundever Customer Success Team
- Best Transformation Programme – EverConnect
- Contact Centre of the Year – Foundever UK
“Being named as finalists at the Northern Contact Centre Forum Awards is a fantastic recognition of the innovation, expertise and strategic partnerships that define our work,” said Karl Brough, General Manager of the UK & South Africa. “From harnessing AI to drive meaningful outcomes, to delivering large-scale transformation programmes and building collaborative partnerships that enhance customer experience, these nominations reflect the breadth of impact we’re achieving across our operations. We’re proud to stand alongside so many outstanding organisations and look forward to celebrating the achievements of our industry in October.”
Earning finalist status in categories including ‘Greatest Impact of AI’, ‘Best Transformation Programme’ and ‘Best Technology Partnership’ demonstrates the breadth of innovation embedded within our CX operations. These nominations highlight how Foundever integrates advanced technologies, delivers complex transformation initiatives and implements collaborative platforms that generate measurable value for our clients. Our recognition as a finalist for ‘Contact Centre of the Year’ further affirms the combined strength of our people, technology and strategic partnerships in setting new standards for customer experience.
The winners will be announced at the Northern Contact Centre Forum Awards Dinner on October 23, 2025.
Learn more about the Northern Contact Centre Forum Awards here, and for more information about Foundever, visit foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.