Thought leadership & insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
2025 CX Trends Report
Discover the defining CX trends of 2025 and learn how to translate them into tangible…
Customer experience in South Africa
Join Foundever® + Everest Group for an engaging discussion on the role of CX in…
Foundever® named ‘Company of the Year’ in Europe
Frost & Sullivan’s ‘Company of the Year’ award recognizes industry best practices for the market…
ISG names Foundever® ‘Global Leader’ for fifth consecutive year
Foundever has been named a Global Leader across all quadrants in the 2024 ISG Provider…
CX roles of the future 2035
In this whitepaper, we dive into five key insights about the future of work.
Media, entertainment and gaming: Entertaining new CX ideas
Without robust customer insights, navigating the future of the industry could be an unsurmountable challenge.
Securing your customer experience
How to choose the right CX delivery partner in an age of rising cyber threats.