CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
35
%
improvement in AHT
30
%
decrease in live chat sessions
Retail & e-commerce
A leading retailer achieves over $10 million in savings
Foundever® proposed a multifaceted approach to rebuilding the client’s CX operations that would realise initial quick wins while delivering long-term improvements.
35
%
improvement in AHT
30
%
decrease in live chat sessions
Manufacturing
Luxury EV brand uses CX to accelerate sales
Banking & financial services
Fintech accelerates agent training speed and puts the brakes on attrition
Retail & e-commerce
Global food brand boosts employee experience and delivers CX in 80 languages
61
NPS
–
23
%
reduction of work handle time
Travel & hospitality
A hospitality innovator uses multilingual hubs to achieve an outstanding NPS and cut employee attrition
Our comprehensive solution utilised strategically located multilingual support hubs for seamless and personalised user experiences across diverse regions.
61
NPS
–
23
%
reduction of work handle time