MIAMI – February 18, 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced it was recognized by ISG Research™ in the firm’s ISG Star of Excellence™ Briefing Notes for its success in supporting a global retail client to achieve significant cost savings and operational efficiency in its contact center services.
In the ISG Star of Excellence™ Briefing Notes, one case study was highlighted for its excellent solutions and outcomes. A global retailer client needed to develop a contact center operating model from scratch that could meet immediate contact volumes, support the addition of new channels and automate the resolution of low-value requests while also delivering cost efficiencies.
ISG highlights how Foundever supported this client in achieving:
- Significant cost savings per contract
- Improvement in customer support operations and efficiencies
- Automation and analytics-led contact volume reduction
- Uncovering of untapped sales potential leveraging analytics
“It is an honor to be recognized by ISG for these achievements,” said Laurent Uberti, President, CEO & founder at Foundever. “It is our priority to improve efficiencies for our clients through data-driven strategies, and we are absolutely dedicated to providing exceptional service delivery for our clients through this lens. We are delighted that our tireless efforts to facilitate easier customer/agent interactions, save money and increase operational efficiency have been recognized by a third party of such a high caliber and through such a high-profile award.”
“Foundever’s success with the client illustrates its approach to client-centricity and exceptional service delivery,” said Mrinal Rai, Assistant Director and Principal Analyst at ISG. Rai also noted key differentiators resulting in high enterprise satisfaction were on the company’s focus on strong execution and delivery, collaborative working and fostering innovation.
Download and read the ISG Star of Excellence™ Briefing Notes and learn more about Foundever and the ISG Star of Excellence™.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
About ISG Research™
ISG Research provides proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies driving change in business computing. ISG Research gives business and technology leaders the insight and guidance they need to accelerate growth and create more value.
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Media contacts
Rebecca Sanders
media@foundever.com
Camarco
foundever@camarco.co.uk