MIAMI – April 23, 2025 – Foundever®, a global leader in the customer experience (CX) industry, announced today that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This recognition highlights the organization’s strong commitment to delivering outstanding customer experiences for its clients and its leadership in service excellence.
Foundever was recognized in the Outsource Partner of the Year category for its exceptional approach to solving customer challenges, elevating engagement and creating measurable value for clients and stakeholders.
“We are deeply honored to receive this recognition from the Business Intelligence Group,” said Olivier Camino, Global COO & Founder, Foundever. “It reflects the dedication and passion our team brings to every customer interaction and our belief that service is the foundation of lasting relationships and business success. During this transformative period in our industry, we are more committed than ever to elevating the customer experience and driving impactful results for our clients.”
The Excellence in Customer Service Awards celebrate those individuals, teams and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact and measurable results.
“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, CEO of the Business Intelligence Group. “Organizations like Foundever are redefining what service excellence looks like and setting a new benchmark for the industry.”
For more information about Foundever and its award-winning service initiatives, visit foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization’s proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Media contacts
Rebecca Sanders, Foundever
Head of Corporate Communications
media@foundever.com
Eliana Starbird, Business Intelligence Group
Chief Nominations Officer
+1 909-529-2737
contact@bintelligence.com