CAIRO, EGYPT – 3 February 2025 – Foundever®, a global leader in customer experience (CX) solutions, is significantly expanding its presence in Egypt, announcing plans to create 5,000 new jobs over the next four years. Central to this growth is the establishment of a new state-of-the-art contact center in Luxor, enhancing its existing operations in Cairo at Maadi Technology Park and City Stars Business Complex.
This expansion solidifies the commitment of Foundever in Egypt as a key destination for global business services. The company’s growth builds on the country’s reputation as a global hub for CX services and IT offshoring, driven by a highly skilled workforce and robust government support. Over the past year, Foundever has achieved an impressive 115% growth in Egypt, now serving 15 clients across 14 languages.
The new Luxor facility will allow the company to tap into the region’s abundant talent pool, supporting socio-economic development in Upper Egypt. With plans to create thousands of new jobs, Foundever is poised to further strengthen Egypt’s position as a leader in the global outsourcing industry.
The company has also extended its Memorandum of Understanding (MoU) with Egypt’s Information Technology Industry Development Agency (ITIDA) for another four years, reaffirming its long-term commitment to investing in the country’s talent and infrastructure.
“This growth mirrors the ongoing success of Egypt’s outsourcing industry, which is one of the country’s most promising sectors with a distinguished global standing. The establishment of a new center in Luxor demonstrates increasing confidence in Egyptian talents nationwide and their ability to deliver services that meet international standards. The Ministry remains dedicated to fostering an enabling environment for investment through advanced digital infrastructure, progressive policies, and comprehensive training programs designed to equip our workforce with the technical, linguistic, and professional skills required by global markets,” stated Egypt’s Minister of Communications and Information Technology, Dr. Amr Talaat.
Mina Wahba, Country Lead for Foundever in Egypt, added: “Egypt is a country with incredible potential, and we’re excited to be part of its growth. By creating jobs in Cairo, Luxor and surrounding areas, we’re enabling young talent to build meaningful careers close to home, fostering local development and opportunity. This expansion aligns with Egypt’s vision of becoming a global business hub, and we’re proud to contribute to this national goal. We are especially grateful to the Ministry of Communications and Information Technology (MCIT) and ITIDA for their invaluable support in helping us navigate challenges and successfully expand our operations across Egypt. While Luxor marks a new chapter, Cairo remains our center of excellence for shared services, driving operations, innovation in AI, machine translation, and next-generation solutions for the region and beyond.”
By expanding into Luxor, Foundever is advancing its strategy to harness the potential of untapped talent pools, while contributing to Egypt’s growing stature as a top-tier offshoring destination.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
About ITIDA
The Information Technology Industry Development Agency (ITIDA) serves as the executive arm of Egypt’s Ministry of Communications and Information Technology (MCIT). Since its establishment in 2004, ITIDA has been at the forefront of advancing Egypt’s IT sector and championing the offshoring industry, boosting its global competitiveness and positioning it as a vital driver of the country’s economic growth. ITIDA plays a central role in fostering innovation and tech-driven entrepreneurship by collaborating with public and private stakeholders, including universities, multinationals, accelerators, incubators, and investors. Through its strategic initiatives, ITIDA nurtures the growth of tech startups and reinforces Egypt’s position as a leading hub for IT offshoring services, leveraging the nation’s highly skilled workforce and advanced digital infrastructure.
Media contact
Mariana Victorino
media@foundever.com