CX for media, entertainment and gaming companies
From playlists and podcasts to multiplayer games and non-linear TV programming, consumers have never had so much choice. And that means media, entertainment and gaming brands have never faced so much competition. When any entity in any form, or on any platform that can educate, entertain or inform, can be considered your direct rival; the only way to keep connecting with your audience is with a CX that holds their attention.
61%
of customers expect a personalized CX as standard
50
competing video streaming and VOD platforms available just in the U.S.
24%
of consumers cancelled three media subscription services in 2023
3 billion
consumers are regular smartphone gamers
Entertaining new CX ideas to keep the audience engaged
Support for every stage of the customer journey
Entertainment in moderation
90%
of gamers have either experienced or witnessed emotional abuse or bullying while playing online
Create the best gaming experiences that are safer and more secure
Online gaming is now part of everyday life for many consumers, and that places an even greater onus on you to create safe gaming spaces.
Activities like commenting, posting or in-game chat present a very real risk for social engineering and attempts to defraud. With the right blend of human and technological content moderation and fraud detection, you can take action and keep hold of your audience.
And it’s not just gaming — online communities and social media pages need management and moderation to ensure they positively reflect and reinforce your brand.
How we help
- Community and content moderation that reflects your individual brand and customers
- AI and analytics-powered social engineering and fraud prevention to spot bad actors in real time
- Social media listening for brand management and customer insights
- Seamlessly migrate CX to the metaverse
CX insights
Related Certifications
Access the people and technology to deliver effortless CX
The face of the media, entertainment and gaming industry is changing. Your customers are no longer passively consuming content — they’re active participants who need a new level of service and understanding. When choice is growing, when entertainment is moving into the metaverse and when generative AI is revolutionizing how we work and play, Foundever® can help you deliver a CX that makes and maintains a connection with your customers.
150K
associates across the globe
+60
languages
9M
customer experiences delivered daily
750
brands count on our expertise
Customer service