Blog
Get the message: Why text-based channels are critical to modern customer experience
From social media messaging to in-app chat, text-based channels have...
Blog
B2B customer service: 5 proven strategies to drive success
What sets leading B2B (business-to-business) brands apart? A commitment to...
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Sales CRM and CX: How to integrate with customer experience channels
In customer experience, developing a stronger brand-to-consumer relationship requires answering...
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How a CCaaS solution could revolutionize your brand’s CX
A cost-effective, scalable alternative to the traditional approach of delivering...
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Why customer-centricity is critical to future success in the automotive industry
In their haste to overcome immediate challenges, the automotive industry...
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Outsourcing customer care: The (not-so-secret) weapon for transforming CX
Your goal is to make your contact center the best...
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Corporate culture: 5 elements that boost workplace productivity
The workplace environment has a direct impact on an organization’s...
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Why 2025 will not be the year of hyper-personalized CX
If you thought that generative AI was about to give...
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Foundever® location spotlight: Romania
Foundever® is expanding in Romania! Let’s take a closer look...
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What is social listening? How to take advantage of word of mouth
Do you know what your customers are saying about you?...