At Foundever, we know that delivering great customer experiences starts with investing in great people — and in places that attract and support them. In this blog, we explore six reasons why Foundever in Orem, Utah, demonstrates our commitment to supporting robust growth and scalability for our clients.
6 advantages of Foundever in Orem, Utah
Orem is a high-performing, people-powered CX hub — let’s highlight six standout reasons why.
1. Positioned for access — to talent and the world
Nestled in Silicon Slopes and just 1.5 miles from two major universities — Utah Valley University and Brigham Young University — our Orem site taps into a diverse and dynamic talent pipeline. With a combined enrollment of more than 77,000 students, these institutions provide a steady flow of educated, tech-savvy and multilingual candidates.
Thanks to Orem’s proximity to the recently expanded Salt Lake City International Airport, our site is just a short trip away from global hubs, enabling seamless client visits, collaborative planning sessions and rapid operational scale-ups.
2. Flexible recruiting with a proactive edge
We understand the recruiting experience matters and can significantly improve hiring outcomes. Recruiting is responsive, strategic, and always aligned with market and client needs at Foundever in Orem. Our recruiting teams work proactively to attract and engage the right candidates, drawing from a wide pool of prospects thanks to our community reputation and strong referral program.
We tailor our hiring profiles to align with each client’s specific service and cultural requirements. Whether it’s technical troubleshooting, empathetic sales conversations or bilingual customer care, we recruit with precision. We provide benefits designed to appeal to the local demographic, including referral bonuses, flexibility and growth opportunities, and attract candidates who are not only qualified but highly motivated. This is something we look for throughout all our recruitment best practices to build consistent, quality experiences.
3. Training that bridges the gap between virtual and in-person
Our training program blends the best of both worlds: high-touch, in-person engagement and flexible, tech-enabled virtual learning. Whether a new hire joins us on-site or remotely, they’re guided through a seamless, supportive training experience.
Facilitators in Orem are trained to deliver through multiple virtual platforms, using tools like cameras, breakout sessions and collaborative group activities to drive connection and retention. Training is active and immersive with roleplays, teach backs, live call listening and real-time feedback to ensure new hires are ready to succeed.
The transition from training to production is a true partnership. Training, recruiting, HR and operations work hand in hand to ensure every agent is set up for success, every step of the way.
4. Quality, aligned from day one
Quality isn’t just something we measure, it’s something we embed from the beginning. We believe quality customer experiences start with quality employee experiences. Our Quality Assurance (QA) teams are closely integrated with training and operations, ensuring alignment from day one. From weekly QA calibrations and new hire introductions to trend analysis and coaching support, quality is a continuous conversation.
New agents don’t just hear about QA once training ends, they experience it throughout their onboarding journey. QA team members join team meetings, nesting huddles and coaching sessions, ensuring a consistent voice and shared goals across departments.
5. A culture of recognition, connection and growth
We take pride in our commitment to building community and promoting employee engagement. At the Orem location, there are weekly all-hands “Support Staff” meetings to micro-trainings and leadership development moments, so our teams stay connected and empowered.
We celebrate wins and spotlight talent through:
- Weekly and monthly programs that honor and recognize teams and individuals on performance
- Employee spotlights that build relationships across lines of business
- “Motivational Minutes” focused on leadership and soft skill development
- Program reviews that keep teams informed on benefits like our health and wellbeing program EverBetter, our intranet platform EverConnect, Employee Assistance Program (EAP) and tuition assistance.
This engagement strategy drives retention, performance and, ultimately, better outcomes for our clients.
6. Multichannel excellence, multilingual support
From customer service and tech support to back-office ticketing, sales, retention and social media moderation, our teams are trained to deliver omnichannel support that adapts to customer expectations in real time.
We also offer bilingual support in English and Spanish, expanding your brand’s reach and improving accessibility without sacrificing consistency or quality. Providing this support is key to meeting customer expectations and growth, as research shows customers are more likely to stay loyal to a brand that offers support in their preferred language.
Why Foundever in Orem works for clients, customers and teams
Our Orem site brings together everything a modern, superior CX program needs: talent, technology, scalability and strategic alignment. We are committed to delivering our clients this level of exceptional CX, which is something we have proudly been recognized for by winning the 2025 Excellence in Customer Service Awards from Business Intelligence Group.
From covered parking and on-campus bus lines to proximity to hiking trails, waterfalls and world-class ski resorts, Orem is a location where work-life balance is prioritized, which we believe is key to creating a culture of care and superior experiences. And with a deeply engaged team and a culture of continuous improvement, the site delivers performance that clients can count on.
Let’s elevate your CX together
Want to see how our Orem site can support your brand’s goals for customer satisfaction, loyalty and operational efficiency? Reach out to learn more — and discover what it means to work with a partner who leads with people, performance and purpose. Learn more about our Foundever® locations.