London, UK – August 19, 2026 – Foundever®, the next-generation service leader reinventing customer experience (CX), has been shortlisted in five categories at the 2026 European Contact Centre & Customer Service Awards (ECCCSAs).
The five nominations reflect the breadth of Foundever’s approach to CX, recognizing work across operations, insight and the employee experience.
Foundever has been shortlisted in the following categories:
- European Multi-Country Customer Contact Operation of the Year — Foundever
- Best Use of Data & Insights — Foundever UK
- Greatest Impact of the Voice of the Employee — Foundever UK
- Best Workplace Environment — Foundever Portugal
- Best Employee Experience — Foundever Romania
Taken together, the nominations reflect a broader reality in CX: delivering better customer outcomes increasingly depends on creating better experiences for employees, using insight to make better decisions and operating consistently across markets.
“We’re incredibly proud to be recognized once again by the European Contact Centre & Customer Service Awards,” said Claire Calméjane, EVP for UKI, French-Speaking Markets and EMEA Sales at Foundever. “What makes these nominations particularly meaningful is the range of work they recognize — from how we use data and employee insight, to how we create better workplaces and deliver consistently across markets. CX is changing quickly, driven by technology, data and rising customer expectations, but the strongest experiences still come from combining technology and insight with the expertise and judgment of our people. This recognition is a testament to the teams across Foundever who make that happen every day.”
The 2026 shortlist builds on Foundever’s strong track record at the ECCCSAs and reinforces the company’s focus on delivering measurable value through a people-led, technology-enabled and data-powered approach to CX.
Learn more about the European Contact Centre & Customer Service Awards here and, for more information about Foundever, visit foundever.com.
About the European Contact Centre & Customer Service Awards 2026
For 26 years, the European Contact Centre & Customer Service Awards (ECCCSAs) have recognized organizations across Europe that are leading the way in delivering exceptional service to customers. The awards celebrate organizations that continue to innovate, improve customer experience, value their people and optimize performance and outcomes.
About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 130,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year, we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Get to know us at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.