Awards & recognition
Leader in Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2025 – Global
The Everest Group PEAK Matrix® assesses the relative market impact, vision and capability of service providers. Through detailed evaluations of service providers, companies are awarded three classification categories: Leaders, Major Contenders and Aspirants.
EverGPT Turbo & EverAssist
The Generative AI Product of the Year Awards celebrate the innovators behind the applications, platforms, models, devices, and infrastructure pushing the industry forward. Winning solutions demonstrate exceptional ability to transform workflows, accelerate decision-making, elevate customer engagement, and unlock new levels of efficiency across industries. Each recipient has proven—through deployment, performance, and customer impact—that their technology is shaping the next era of intelligent automation.
Best BPO Partnership: Foundever & John Lewis & Partners
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best Pan-European Customer Contact Operation: Foundever & multinational medical devices and health care company; Greatest Impact of the Voice of the Employee: Foundever Serbia & Fiverr; & Best New Customer Contact Operation: Foundever in Málaga, Spain
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best New Customer Contact Operation (Foundever Greece & Harman International Industries); Best Use of Data & Insights: Foundever UK Customer Success Team & Most Effective Application of Technology to Support Operational Excellence: Foundever EverConnect & EverGPT tools
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Greatest Impact of Artificial Intelligence (AI): Foundever & Volkswagen Financial Services
The annual ECCCSAs, now in its 25th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
24-time Finalist in the European Contact Centre & Customer Service Awards 2025
Foundever was named a finalist 24 times across 16 categories in the 2025 ECCCSAs: • Best New Customer Contact Operation: – Foundever in Málaga, Spain – Foundever UK & National Trust – Foundever Greece & Harman International Industries • Best Use of Data & Insights: Foundever UK Customer Success Team • Best Supporting Team: Foundever People & change team • Best BPO Partnership: – Foundever & John Lewis & Partners – Foundever & Panasonic • Most Effective Application of Technology to Enhance the Customer Experience: Foundever Greece & Volkswagen Logpay • Most Effective Application of Technology to Support Operational Excellence: – Foundever EverConnect & EverGPT tools – Foundever use of Maki Recruitment • Greatest Impact of AI by an Outsourcer: Foundever & Volkswagen Financial Services • Most Effective Improvement Initiative: Foundever UK Customer Success team • Greatest Impact of the Voice of the Employee: – Foundever Serbia & Fiverr – Foundever UK – Foundever Romania Voice of the Employee • Best Employee Experience: Foundever UK Employee Experience • Most Effective Sales Approach: Foundever Greece & Deutsche Telekom • Best Multilingual Customer Service: Foundever & Nikon • Best Retail Customer Service into Europe: – Foundever & Sony – Foundever Egypt & eBay • Outsourced Contact Centre of the Year: Foundever UK • Best Pan-European Customer Contact Operation: – Foundever & Iberia – Foundever & multinational medical devices and health care company • Best Customer Experience: Foundever & Assurant
Silver – Customer Service Department of the Year – 2025 International Business Awards®
Foundever was named a Silver Stevie® Award in the International Business Awards, the world’s premier business awards program. Foundever earned the Customer Service Department of the Year honor for its innovative work with a multinational healthcare and medical devices company, transforming customer experience in the competitive healthcare technology market. By combining AI-powered speech analytics with more than 15,000 targeted coaching sessions, the team achieved a remarkable 13-point Net Promoter Score increase in just one quarter, rising from 67 in Q1 to 80 in Q2 2024.
Conversational Commerce – NelsonHAll NEAT Leader 2025
Foundever was named a “Leader” in the NelsonHall Conversational Commerce NEAT evaluation in the “Retention Capability” market segment for 2025. This recognition reflects the company’s ability to deliver immediate results while also meeting the evolving needs of future clients in conversational commerce.