São Paulo – June 25, 2024 – Foundever®, a global leader in the customer experience (CX) industry, is proud to announce their achievement of two awards at the 2024 Smart Customer Awards in Brazil. In a year marked by a record number of entries, Foundever excelled in the categories of Customer Experience Automation and Training and Empowerment, securing Gold and Bronze, respectively.
The Smart Customer Award recognizes business practices that offer the best experiences for customers and employees. With 164 projects submitted, this year’s edition was the most competitive in the award’s history.
In the Customer Experience Automation category, Foundever won Gold with an innovative solution that transformed customer interactions for Brother by creating the chatbot Theo, which provides quick and personalized responses, significantly boosting customer satisfaction. In the Training and Empowerment category, Foundever received the Bronze award for its Learning Bots solution. This recognition is a result of developing learning bots that enhance employee training, making it more efficient and dynamic. The initiative not only improves the competence of professionals but also contributes to a more qualified and effective experience for both customers and service agents.
This achievement validates our commitment to providing solutions for complex issues that benefit both our clients and employees. The market’s recognition reaffirms the position of Foundever as a leader in customer experience solutions and strengthens its commitment to continuously evolve and innovate in the CX sector, living its mission to make things simple.
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
Media contact
Rebecca Sanders
media@foundever.com